Sinemia Misuse Fee or Extortion?

If you forget to check-in on the Sinemia app, an honest mistake many make and just one of the hot friction points of many when using Sinemia these days. You will be asked to pay for your tickets in full + the service fees. They also will keep the service fees already charged when you first bought the tickets if you purchased online.

I paid their "misuse" fee for two tickets which is suppose to let me continue using their service. Then promptly a couple weeks later they cancelled my account when I attempted to buy tickets for Captain Marvel. That's when I received the message that my service had been cancelled in my previous post.

As the fee was suppose to let me continue using the service, but instead they cancelled my service, I promptly contested the "misuse fee" charge on my credit card. You can do the same.

From Sinemia:

The system detected that you have not completed your check-in process by using the Sinemia mobile app at the time and date of the advance ticket.

Your membership is still active however the online/on-site ticketing feature has been disabled due to the outstanding misuse fees (the cost of the ticket). You can make the payment for your Sinemia card misuse fee at https://www.sinemia.com/member. The online/on-site ticketing feature will be activated right after the misuse fee (cost of the ticket) is charged. Please note that failure to check in may lead to account termination per terms of service. 

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Best regards,

Gisele

Sinemia Support Team